Refund policy

Return & Refund Policy – The Rare Plug

We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Sale or discounted items

• Gift cards

• Items marked as final sale

• Items damaged due to misuse or normal wear and tear

Refunds

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed back to the original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective or damaged upon arrival.

• Any issues must be reported within 48 hours of delivery.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For return requests, contact us at: therarepluga@gmail.com