Shipping policy

Shipping Policy – The Rare Plug

Processing Time

  • Orders are processed within 2–4 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Time

  • Local (South Africa): 3–5 business days

  • Delivery times may vary depending on location and courier delays.

Shipping Fees

  • Shipping costs are calculated at checkout.

  • Promotional free shipping may apply during special offers.

Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

Delays & Lost Packages

  • The Rare Plug is not responsible for delays caused by couriers.

  • If a package is lost in transit, we will assist in opening a courier investigation.

Incorrect Address

  • Please ensure your delivery address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.